Why You'll Love this Job
Retina Consultants of Texas (RCTX) is seeking an Ocular Oncology Site Lead who will be responsible for the efficiency and success of daily clinical operations related to a patient-centric experience. This role oversees the growth and development of team members, monitors patient-flow, productivity, and efficiency of the clinic, and supports the needs of providers and the clinical team while delivering quality medical eye care services. The ideal candidate must be able to travel to various clinics, communicate effectively, and be highly organized to work in a fast-paced environment.
This position is based out of our Flagship office in Belliare with travel to our Woodlands and Katy Clinic. The candidate will be able to support the clinic's variable hours (Monday - Friday, 6:30 am to 6:30 pm). Schedules are provided weekly and are based on the physician's clinic, patient and surgery schedules.
RCTX offers the following competitive benefits for full-time eligible employees after the introductory period:
- Medical Insurance Plans
- Vision Insurance Plan
- Dental Insurance Plan
- Accidental Plan
- 401K Contribution
- Life Insurance
- PTO and Holiday Pay
- Rewards and Recognition Program
- Mileage Compensation
RCTX is one of the largest and most respected retina-only ophthalmology practices in the United States, dedicated to preserving vision for patients throughout the state. RCTX has three certified research centers and is one of the leading sites for retinal research in the country. All Retina Consultants of Texas physicians are board-certified by the American Board of Ophthalmology and specialize exclusively in diseases and surgery of the retina, vitreous and macula. In addition, RCTX has both uveitis and ocular oncology specialty divisions, which focus on inflammation and cancer treatments of the eye. Our surgeons have studied at some of the most renowned institutions in the nation and all have graduated at the top of their classes.
RCTX follows all CDC and local authority protocols to ensure the safety and well-being of the patients, providers, employees and communities.
Responsibilities
Leadership and Team Management
- Lead and manage direct reports, modeling RCTX core values
- Recruit, hire, and onboard new team members
- Provide initial and ongoing training to ensure staff proficiency in required skills and roles
- Hold team accountable for meeting performance metrics and KPIs
- Communicate performance expectations and provide feedback
- Manage time cards including approving time off in accordance with clinic demand
- Assist in disciplinary action and performance reviews under supervision of practice administrator
Clinic Operations and Readiness
- Oversee day-to-day clinic operations to ensure smooth patient flow and excellent patient experience
- Ensure clinic is properly equipped and maintained to set quality standards
- Optimize patient scheduling to balance access and utilization
- Maintain a smooth flow of patients to the physician, altering test sequence as required
- Perform patient work-ups and diagnostic testing as required to assist with patient flow
Clinical Quality and Compliance
- Ensure clinical documentation meets quality and compliance standards
- Train and audit staff on proper charting, coding, and billing practices
- Keep staff up-to-date on clinical policies, protocols, and regulatory requirements
- Understand all retina and oncology diagnoses and be able to order testing for each patient
- Understand and execute OSHA policies and procedures as needed
Collaboration and Communication
- Collaborate with physicians and research team to support clinical trials
- Partner with revenue cycle team on patient access, authorization, and billing/collections
- Communicate regularly with leadership on clinic performance, issues, and needs
- Organize and conduct regular meetings of clinic staff; participate in regular management team meetings
- Consult with Sub-Specialty Manager, Director of Clinical Operations, and HR regarding employee relations issues and interpretation of policies
Patient Care Support
- Verify patient referrals, authorizations, and approvals are current
- Answer patient questions and telephone inquiries, including attaining resolution to patient problems
Additional Responsibilities
- Ensure all clinic equipment is functioning properly; request repairs and maintenance as needed
- Perform on-call duties on a rotating basis
- Implement team-based environment for stronger communications and commitment
- Optimize strengths within operations for more efficient and cost-saving processes
Qualifications
Skills and Competencies
- Working knowledge of all aspects of ophthalmic care
- Ability to learn, understand, and train all aspects of ocular oncology diagnoses and plan
- Employee management and leadership experience
- Proficient in using an authoritative and confident voice to convey messages clearly and assertively
- Working knowledge of MS Office Suite and Practice Management platforms (NexTech, Phreesia, NextGen preferred)
- Understanding of ICD-10 codes
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, decision-making, detail-oriented, and organizational skills
- Ability to multi-task, work well in a team dynamic as well as independently
- Demonstrated skills in motivating and training professional staff
Education Requirements
- Bachelors’ degree preferred
- COA or equivalent preferred
Experience Requirements:
- Two - Five years’ experience in clinical operations (retina preferred)
- 1-2 years of supervisory experience required
Physical Abilities:
- Must be able to move frequently from standing and sitting depending on exam room configuration during clinic sessions.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to type or write legibly in a dimly-lit setting.
- Must be able to hear softly spoken words.
- Fast typing skills – 60 wpm
- Must be able to add support for patients getting in and out of exam chairs.
- Lifting required up to 50 pounds.
Note:
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.