Why You'll Love this Job
Retina Consultants of Texas (RCTX) is seeking an individual who will be responsible to providing accurate documentation and summarization of the ocular examination and recommendations while maintaining patient flow and communication regarding appointment status within a high volume practice. Candidate will work exclusively within the EMR system (NextGen) supporting the providers as they interact with the patient.
Candidate must be able to travel to multiple clinics to meet the needs of the patients and providers, and support the clinic's variable hours (Monday - Friday, 6:30 am to 6:30 pm). Schedules are provided weekly and are based on the physician's clinic, patient and surgery schedules. Clinic staff are also provided the opportunity for weekend hours if available.
RCTX offers the following competitive benefits for full-time eligible employees after the introductory period:
- Medical Insurance Plans
- Vision Insurance Plan
- Dental Insurance Plan
- 401K Contribution
- Life Insurance
- PTO and Holiday Pay
- Employee Assistance Program
- Rewards and Recognition Program
- Certification Opportunities
RCTX is one of the largest and most respected retina-only ophthalmology practices in the United States, dedicated to preserving vision for patients throughout the state. RCTX has three certified research centers and is one of the leading sites for retinal research in the country. All Retina Consultants of Texas physicians are board-certified by the American Board of Ophthalmology and specialize exclusively in diseases and surgery of the retina, vitreous and macula. In addition, RCTX has both uveitis and ocular oncology specialty divisions, which focus on inflammation and cancer treatments of the eye. Our surgeons have studied at some of the most renowned institutions in the nation and all have graduated at the top of their classes.
RCTX follows all CDC and local authority protocols to ensure the safety and well-being of the patients, providers, employees and communities.
RCTX is proud to be an Equal Employment Opportunity and an Affirmative Action Employer. We are committed to creating an inclusive work environment that celebrates diversity.
- Correctly summarizes and documents what the physician verbalizes during an examination, including but not limited to: proper charting of the examination, documenting additions to the chief complaint, assessment and recommendations for treatment (including justification of decisions reached when appropriate).
- Knows required components of examination for appropriate CPT coding to ensure all elements are accurately completed.
- Understands Medicare and other common insurance requirements for quality reporting in order to help practice comply with payer requirements.
- Observes the patient and the physician and assists when appropriate during the exam, including but not limited to: holding the patient’s head in the slit lamp, providing additional medications and/or instruments, following directions in a medical emergency.
- Maintains an awareness of the patient’s verbal and non-verbal communication when the physician is providing instructions as it may be necessary for the scribe to repeat information, provide written instructions, and/or hand out patient education materials for the patient to review at home.
- Ensures patient understands all instructions.
- Accurately documents chart errors according to practice protocols.
- Helps maintain the patient flow by seating patients into empty exam room to prep for physician.
- Remains as close to the physician as possible during the assigned clinic session, and limits time away from the physician and the patient as documentation may be missed.
- When applicable, prepares accurate eyeglass or contact lens prescriptions and/or medication prescriptions for the physician’s signature prior to the completion of the examination.
- Alerts physician to patient-related forms that need completion.
- When appropriate, and as directed by the physician, completes the superbill or enters billing orders, and/or the check-out form, providing direction to the patient prior to following the physician to the next patient.
- Guides patients to front desk after completion of exam and ensures proper follow-up appointments are communicated to the front desk to be made before the patient leaves.
- Learns the personality and preferences of each physician, recognizing differences and abiding by them when working with that particular physician.
- Becomes fluent in the exact requirements of each examination.
- Accommodates the needs of the patient for the exam:
- Monitors examination room and any physical limitations the patient may have.
- Makes sure the patient chair is down before the patient prepares to leave, the equipment is off, the slit lamp is out of the way, equipment is sanitized, etc.
- Provides patient with their cane, handbag, coat, etc. to expedite patient flow when exiting the exam room.
- Evaluates the condition of the examination room to ensure adequate supplies are in stock.
- Notifies physician of changes to the daily schedule, especially emergencies.
- Facilitates communication between the physician and other staff members as helpful to minimize clinic flow disruptions.
- Performs other tasks as required.
EDUCATION AND EXPERIENCE:
- College degree required.
- Fluency in English, bilingual preferred.
- Basic understanding of algebraic principles.
- Minimum of two years’ experience in a medical office, preferably an ophthalmology office.
- Completion of medical terminology and/or ophthalmic terminology courses.
- Scribe certification (preferably certified ophthalmic assistant).
- Excellent spelling ability.
ESSENTIAL SKILLS AND ABILITIES:
- Training and understanding of HIPAA requirements and the importance of maintaining patient confidentiality.
- Strong, professional interpersonal skills.
- Demonstrated respect for staff and patients.
- Excellent verbal and written communication.
- Management of multiple projects simultaneously.
- Strong organization with attention to detail.
- Legible handwriting.
- Must be able to walk and stand for entire work shift.
- Must be able to move frequently from standing and sitting depending on exam room configuration during clinic sessions.
- Must be able to type or write legibly in a dimly-lit setting.
- Must be able to hear softly spoken words.
- Must be able to add support for elderly patients getting in and out of exam chairs.
- Lifting required up to 30 pounds.